Senior Service Designer

4 weeks ago

Canberra, ACT, Australia PARK Senior Villas Chandler Full time
Senior Service Designer

We are seeking a highly skilled Senior Service Designer to join our team at Local Peoples. As a Senior Service Designer, you will be responsible for designing end-to-end journeys of health services based on evidence of customer needs and strategic outcomes.

The ideal candidate will have a strong background in human-centred design, with experience working in the health sector and collaborating with cross-functional teams. You will be responsible for driving improvements to the customer experience across our products and services, identifying gaps and opportunities for customers across all touchpoints within both digital and non-digital services.

Key Responsibilities:
  • Design end-to-end journeys of health services based on evidence of customer needs and strategic outcomes
  • Drive improvements to the customer experience across our products and services
  • Identify gaps and opportunities for customers across all touchpoints within both digital and non-digital services
  • Collaborate with cross-functional teams to deliver service design projects and outcomes
  • Continually develop and improve the team's design processes and develop new methods and tools
Requirements:
  • 5+ years' experience in human-centred design disciplines
  • Tertiary qualifications in User Experience Design, Service Design or related disciplines
  • Proven experience working in the health sector
  • Demonstrated experience designing for the health sector
  • Strong communication, presentation, facilitation, interpersonal and analytical skills
Desirable Criteria:
  • Experience in building and delivering customer journeys and supporting the execution of product or service delivery
  • Experience in leading customer-centred design activities including customer research, problem-solving, journey mapping, ideation, prototyping and testing solutions
  • Strong service design experience with a digital and/or omni-channel focus and business process transformation
  • Extensive experience with process mapping and process improvement development and implementation
  • Demonstrated experience in understanding and application of Design Thinking principles in previous roles

We are a certified B-Corporation and prioritise the social, environmental and economic impact of our work. Our people always have the full support of the studio to call upon for design thinking, tools and tips, so you are not just getting access to one bright mind, but a collective of many with diverse and deep experiences.

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