Senior People Advisor

3 hours ago

Melbourne, Victoria, Australia AIA Full time
The Opportunity

We are seeking a highly skilled Senior People Advisor to join our dedicated team on a max term contract. As a key member of our HR service delivery team, you will partner with a HR Business Partner to support an aligned client group within the business and proactively partner with this group on all employee matters.

Key Responsibilities
  • Provide end-to-end HR services, including Tier 1 support, case management, and coaching People Leaders on employee matters.
  • Coordinate workflow within the People Advisory and HR Business Processes, particularly through our global HRIS (Workday).
  • Deliver employee-centric services in alignment with the People & Culture Service Delivery Model, assessing and handling query volumes, response times, and performance to SLAs.
  • Own and resolve colleague and People Leader case issues.
  • Develop and improve the quality of Tier 0 Knowledge Base Articles and Workday content, ensuring it remains current, useful, consistent, and accessible.
  • Adapt an employee experience-focused, continuous improvement practice to improve processes, process documentation, and data accuracy.
  • Build and maintain excellent working relationships across the P&C team and the broader business at both a People Leader and employee level.
  • Work closely with the Employee Relations and Policy Manager to provide additional support in this space as required.
Requirements
  • Previous experience working in a role within HR service delivery and in HR Service Desk Management.
  • Prior Workday experience in handling HR data, queries, and knowledge management.
  • Experience managing ER matters with a dedicated client group.
  • Tertiary qualification in Human Resources, Law, or similar.
  • A high-level understanding of HR principles and practices, with the confidence to make recommendations and improvements and implement them optimally.
  • Exceptional customer engagement skills across senior leadership and employees.
About AIA

We've made a promise to help people live healthier, longer, better lives. And it starts with our own people.

  • Access our training and development to build on your current skills.
  • Access 4 additional leave days a year to recharge and refresh yourself.
  • Work with supportive and inclusive managers.
  • Flexible working arrangements.

At AIA Australia, we're proud to help guide, support, and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing, and our total wellbeing ecosystem that includes AIA Vitality – the world's leading science-backed wellbeing program – we've started a movement to make Australia the healthiest, best-protected nation in the world.

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