IT Service Integration Specialist

7 days ago

Canberra, ACT, Australia beBeeIntegration Full time $120,000 - $160,000

We're seeking an exceptional IT Service Integration Specialist to manage complex multi-vendor environments and drive service excellence across client engagements.

Key Responsibilities
  • Define key performance indicators for supplier management processes.
  • Establish and maintain reporting requirements for each provider.
  • Align contracts and service level agreements to ensure consistent expectations.
  • Oversee supplier performance and implement continuous improvement initiatives.
  • Foster strong provider relationships and resolve issues.
  • Lead governance and service improvement initiatives in IT service management operations.
Required Experience and Skills
  • Extensive experience in ITIL, SIAM, and end-to-end service management.
  • Proven leadership in IT service management operations and vendor relationship management.
  • Strong track record of SLA/OLA compliance in complex environments.
  • Able to implement robust governance frameworks and drive service excellence.
  • Demonstrated success in process optimization and team development.
  • Effective stakeholder engagement and communication skills.

Enjoy a positive work-life balance and flexible working arrangements.

Collaborate with a global business and technology transformation partner helping organizations accelerate their transition to a digital and sustainable world.

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