Business Process Optimization Lead

7 days ago


Melbourne, Victoria, Australia Cognizant Full time

Cognizant is a global leader in digital transformation. As a Senior Business Process Consultant, you will play a critical role in guiding clients and teams towards successful process optimization through the implementation of best practices.

Key Responsibilities
  • Lead requirements gathering including delivering process and tool workshops and demos.
  • Work with and lead business analysts in BA duties.
  • Provide process definition guidance and best practices.
  • Plan and monitor deliverables before implementation.

You will be responsible for managing client communications to ensure the effectiveness of the process strategy. This includes developing processes and maintaining continual improvement programs, updating and maintaining all process documentation, designing processes and standardizing, improving or redesigning existing ones.

To succeed in this role, you should have a strong understanding of ITIL v3 or 4 and be able to provide process design guidance and best practices. You should also be able to act as a point of contact between the client and the technical team regarding requirements and process-related concerns.



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