Retail Operations Coordinator

20 hours ago

Melbourne, Victoria, Australia Forever New Full time

About Forever New

At Forever New, we're passionate about delivering exceptional customer experiences and driving operational excellence across our retail landscape. With a thriving presence in Australia and beyond, we're committed to fostering a dynamic work environment that empowers our team members to grow and succeed.

Job Summary

We're seeking an experienced Retail Operations Advisor to join our team As a key player in our Retail Operations function, you'll play a critical role in implementing business projects, providing ongoing review and support, and ensuring the success of new processes.

Key Responsibilities

  • Deliver exceptional customer service that aligns with our FIRST customer service model
  • Proactively identify opportunities to ensure operations support retail teams in delivering great service
  • Contribute to pre-determined objectives through strong operations and stock management processes
  • Ensure all areas of store operations are in place to deliver strong brand recall and recognition from customers
  • Represent self in a manner that aligns to the Forever New Brand Ambassador Guidelines
  • Collaborate with Retail Operations to review opportunities for business improvement and efficiencies
  • Be proficient with reporting to analyze best practices and opportunities
  • Support store and Field Teams with IT escalations and operation queries
  • Maintain and create Ways of Working (WoWs) for store use
  • Participate in business projects as the Retail voice to ensure they benefit the retail environment

The Ideal Candidate

We're looking for someone who is detail-oriented, proactive, and results-driven, with strong retail acumen and a passion for process and operations. You should possess excellent written and verbal communication skills, be able to manage competing demands and priorities, and have a high level of interpersonal and communication skills.

What We Offer

  • A competitive salary estimated at $80,000 per annum
  • A generous 40% employee discount, including periodic discounts for family and friends
  • Coffee lover? Indulge in daily subsidized coffee and lunch at the café downstairs
  • Enjoy flexibility with loyalty and birthday leave to celebrate special moments
  • Receive recruitment referral incentives for bringing talented individuals to join our exceptional team
  • Take advantage of wellbeing and environmental incentives promoting overall wellness and contributing to a sustainable future
  • Engage in continuous learning and development programs to enhance skills and foster personal and professional growth

Join Our Community

Forever New is a community that values your uniqueness and offers exciting opportunities for personal and professional growth. We're dedicated to creating moments that bring a radiant smile to everyone's face. Apply now and let your talents shine in an environment that celebrates diversity and fosters success

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