Retail Operations Coordinator

2 weeks ago

Melbourne, Victoria, Australia Forever New Full time

About Forever New

At Forever New, we're not just a fashion brand – we're a community driven by passion and creativity. With over 350 stores and a thriving online presence, we're taking the globe by storm with our unique blend of style and substance.

Our team is a vibrant tapestry of style enthusiasts, visionary designers, and trendsetters who are united by a shared vision: to create moments that bring a radiant smile to everyone's face. Whether we're designing our latest fashion collection or providing expert styling advice to our loyal customers, we're committed to delivering an unforgettable experience.

About the Role

We're seeking a detail-oriented and proactive Retail Operations Coordinator to join our dynamic team. As a key member of our Retail Operations team, you will be responsible for handling essential administrative tasks, coordinating projects, and ensuring the seamless operation of our retail teams.

Your primary responsibilities will include:

  • Providing support to the Heads of Retail, Area Managers, Store Managers, and store teams.
  • Assisting with retail strategy days, consumables stock levels, and sourcing international suppliers.
  • Handling general administration tasks, such as payroll timesheets, budgeting distribution, and seasonal document management.
  • Coordinating effective communication between stores and head office, including newsletters and ER communications.
  • Managing expense-related tasks, such as gift card distribution, travel arrangements, and budget planning.
  • Overseeing training materials for new stores and maintaining monthly mystery shopper reporting.
  • Participating in special projects, including Friends & Family card distribution.

About You

We're looking for someone with:

  • 2+ years of experience in retail, ideally within a high-volume environment.
  • Strong organizational skills with a background in event coordination.
  • Excellent communication and stakeholder management skills.
  • Retail commercial acumen with a commitment to continuous learning.
  • Proficiency in Microsoft Office (Excel, Word, Outlook).

What We Offer

As a valued member of the Forever New family, you'll enjoy a wide range of exciting rewards and benefits, including:

  • A competitive salary of $60,000 - $80,000 per annum, depending on experience.
  • A generous 40% employee discount, including periodic discounts for your family and friends.
  • Subsidized coffee and lunch at the café downstairs.
  • Loyalty and birthday leave to celebrate special moments in your life.
  • Recruitment referral incentives for bringing talented individuals to join our exceptional team.
  • Wellbeing and environmental incentives, promoting your overall wellness and contributing to a sustainable future.
  • Continuous learning and development programs to enhance your skills and foster personal and professional growth.
  • Recognition and service awards for your outstanding contributions.
  • Subsidized car parking to ensure a stress-free commute.

Location

This role is based in our vibrant head office in Richmond, an area renowned for its energy and creativity. You'll have the opportunity to work in a dynamic and fast-paced environment, surrounded by like-minded individuals who share your passion for fashion and retail.

How to Apply

If you're a motivated and detail-oriented individual with a passion for retail operations, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact details]. We look forward to welcoming you to the Forever New family

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