Government Customer Support Representatives

2 weeks ago

Goulburn, New South Wales, Australia beBeeCustomer Full time $65,536 - $88,710
Customer Service Role Overview

We are seeking professional and empathetic individuals to join our team in Goulburn as Customer Service Officers. This is a temporary assignment, with a potential to extend.

This role involves delivering transactional services that provide timely and accurate information assistance to customers while ensuring high levels of service delivery and customer experience.

Your key responsibilities will include:

  • Delivering professional and empathetic frontline customer service
  • Managing a busy inbox, escalating complex enquiries
  • Triage and responding to basic enquiries, utilising templates to support generate informed correspondence
  • Operating telephony systems
  • Capturing, processing, and lodging accurately customer information and requests into the database
  • Managing and maintaining customer accounts
  • Facilitating the resolution of customer complaints

You will also be responsible for maintaining up-to-date knowledge of processes and technology, contributing to improvement initiatives, and fostering a positive team environment.

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