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Duty Manager
2 months ago
Job Summary
The Duty Manager role at Varsity is a key position that requires a strong leader to oversee the shift and lead a team of diverse personalities. The successful candidate will be responsible for cultivating a positive work environment, ensuring adherence to procedures, and providing training support to the team.
Key Responsibilities
- Staff Development and Operational Excellence
- Develop and implement training programs to enhance staff skills and knowledge.
- Monitor and maintain high standards of operational excellence, ensuring efficient service delivery and customer satisfaction.
- Effective communication is crucial in this role, ensuring seamless collaboration with team members, management, and external stakeholders.
- Foster a positive and inclusive team culture, promoting open communication, respect, and empathy.
- Create a welcoming and engaging atmosphere that exceeds customer expectations, ensuring a memorable experience at Varsity.
- Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
- Previous experience in a similar role, preferably in a bar or hospitality setting.
- Excellent customer service and communication skills.
- Knowledge of different types of beverages, cocktails, and their ingredients is beneficial.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Basic math skills for cash handling and order processing.
- Positive attitude, strong work ethic, and a team-oriented mindset.
- Flexibility to work evenings, weekends, and holidays as required.
- RSA certification.
Benefits
As a Duty Manager at Varsity, you will enjoy a range of benefits, including:
- Competitive compensation package.
- Career development and training opportunities.
- Employee discounts on our menu and merchandise.
- Fun and energetic work environment.
- Team bonding activities.