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Duty Manager

2 months ago


City of Canning, Australia Varsity Full time

Job Summary

The Duty Manager role at Varsity is a key position that requires a strong leader to oversee the shift and lead a team of diverse personalities. The successful candidate will be responsible for cultivating a positive work environment, ensuring adherence to procedures, and providing training support to the team.

Key Responsibilities

  1. Staff Development and Operational Excellence
  • Develop and implement training programs to enhance staff skills and knowledge.
  • Monitor and maintain high standards of operational excellence, ensuring efficient service delivery and customer satisfaction.
Communication and Teamwork
  • Effective communication is crucial in this role, ensuring seamless collaboration with team members, management, and external stakeholders.
  • Foster a positive and inclusive team culture, promoting open communication, respect, and empathy.
Venue Atmosphere and Customer Experience
  • Create a welcoming and engaging atmosphere that exceeds customer expectations, ensuring a memorable experience at Varsity.
  • Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
Requirements and Qualifications
  • Previous experience in a similar role, preferably in a bar or hospitality setting.
  • Excellent customer service and communication skills.
  • Knowledge of different types of beverages, cocktails, and their ingredients is beneficial.
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently.
  • Basic math skills for cash handling and order processing.
  • Positive attitude, strong work ethic, and a team-oriented mindset.
  • Flexibility to work evenings, weekends, and holidays as required.
  • RSA certification.

Benefits

As a Duty Manager at Varsity, you will enjoy a range of benefits, including:

  • Competitive compensation package.
  • Career development and training opportunities.
  • Employee discounts on our menu and merchandise.
  • Fun and energetic work environment.
  • Team bonding activities.