Financial Crime Analyst

3 weeks ago


Adelaide, South Australia Westpac Group Full time
{"title": "Financial Crime Analyst - Know Your Customer", "description": "Job Summary

We are seeking a highly skilled Financial Crime Analyst to join our team at Westpac Group. As a Financial Crime Analyst, you will play a critical role in safeguarding our financial ecosystem by detecting, deterring, and fighting financial crime.

Key Responsibilities
  • Manage cases assigned by managers, utilizing critical thinking and investigative skills to uncover potential financial crimes.
  • Conduct customer/stakeholder contact, including inbound and outbound calls, to support customers/key stakeholders in managing requests for information from the bank.
  • Investigate discrepancies and perform transactional analysis using a detailed checklist.
  • Analyze large data sets to identify unusual patterns and behaviors.
  • Collaborate with the team to determine if cases should be escalated.
What We Offer
  • A dynamic work environment with a stimulating and varied work experience.
  • Access to resources and guidance from a supportive team.
  • Opportunities for career growth and development.
  • Flexible working arrangements.
Requirements
  • Experience within banking or financial services (desired).
  • Previous experience within Financial Crime (desired).
  • Prior customer service experience, including call handling.
  • Investigative mindset and strong analytical skills.
  • Critical thinking and the ability to interpret information and make decisions.
  • Comfortable working independently and managing your own case load.
  • Strong verbal, written, and interpersonal communication skills.
  • Computer literacy with the ability to work with multiple systems with ease.
", "lang_code": "en"}

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