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Hospitality Operations Manager

1 month ago

Sydney, New South Wales, Australia Frontline Recruitment Full time

About the Role

As a Duty Manager with Frontline Recruitment, you will lead the daily operations of a successful club in the Queanbeyan region. With a competitive salary of $93k, you will manage a dynamic team in a busy, multi-faceted venue. Your responsibilities will include leading the hospitality services, managing and motivating a team across various departments, ensuring high standards of customer service and satisfaction, and overseeing gaming, bar, and dining operations.

About the Club

The club is a well-established and successful destination with a strong member base and a commitment to providing top-quality hospitality. With a close-knit team focused on exceptional service, the club offers stability and opportunities for growth. As a Duty Manager, you will be part of a thriving team that values career progression and employee development.

Key Responsibilities

  • Lead the daily operations of the club's hospitality services.
  • Manage and motivate a team across various departments.
  • Ensure high standards of customer service and satisfaction.
  • Oversee gaming, bar, and dining operations.
  • Balance tills, float reconciliation, and daily safe balancing.
  • Create and manage rosters for efficiency.
  • Liaise with senior management to meet business objectives.

Requirements

  • Proven experience in a similar leadership role within the hospitality industry.
  • Strong leadership and customer service skills.
  • Current RSA and RCG certificates.
  • Ability to manage financial operations, including stock control and ordering.
  • Strong communication and team management skills.