Retail Operations Leader

1 day ago


Rockhampton, Queensland, Australia beBeeRetail Full time $90,000 - $120,000
Key Retail Leadership Role

As a vital member of our retail team, this position supports the Store Manager in executing the store strategy and leading a team to drive sales and high standards of customer service. This role requires exceptional operational governance skills and the ability to collaborate with the Store Manager to create a high-performing team.

Responsibilities:
  • Coach and empower team members to meet operational requirements and achieve performance targets
  • Oversee the induction of new team members and ensure they are equipped to succeed
  • Support customer query escalations and provide innovative solutions to problems
  • Organise the store floor and team's work schedules to meet customer demand
Requirements:
  • Previous experience in a retail leadership or assistant management role is preferred
  • Ability to energise and drive a retail team to exceed sales targets and KPIs
  • Excellent communication skills and ability to lead from the front
  • Ability to resolve customer issues and think creatively

Telstra offers a range of benefits including training opportunities, exclusive discounts, and paid parental leave for carers.



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