Senior Manager Customer Protection Lead

1 week ago


Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time
About the Role

We are seeking a highly experienced Senior Manager to lead our Customer Protection team, focusing on Fraud Risk Management. As a key member of our Leadership team, you will be responsible for shaping and implementing our next 3-year strategy to deliver leading customer protection and financial crime operational services to the Bendigo and Adelaide Bank Group.

Key Responsibilities
  • Provide strategic and operational leadership across our Fraud functions, reporting to the Head of Customer and Threat Protection.
  • Develop and implement a comprehensive strategy to mitigate financial crime risks, ensuring compliance with industry best practices and regulatory requirements.
  • Guide, coach, and enable the Customer Protection Fraud teams to deliver a quality, high-performance, and customer-focused service.
  • Champion clear appetite statements, industry best practices in operational management, standards, training, and threat mitigation across the Group's financial crime control environment.
  • Support the provision of clear insights and reporting to the Board and Executives of the Group regarding the performance of the financial crime framework against formal Fraud risk appetite statements.
Requirements
  • Significant experience in Fraud Risk Management, leading operational financial crime and fraud teams at a leading international or domestic financial institution.
  • Best practice technical expertise in financial crime risk and fraud, including risk appetite.
  • Strong interpersonal skills and ability to engage, influence, and collaborate with a variety of stakeholders.
  • Experience in presenting to Boards and Senior Management.
About Us

Bendigo and Adelaide Bank is a leading Australian bank, committed to feeding into the prosperity of our customers and communities, not off it. We are a trusted brand, and we pride ourselves on our values of integrity, respect, and teamwork.

What We Offer
  • A dynamic and supportive work environment.
  • Ongoing development opportunities, including education fee reimbursement.
  • A comprehensive employee assistance program.


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