Patient Liaison Specialist

1 week ago


Werribee, Victoria, Australia Kieser Australia Full time

About Us

Kieser Australia is a leading network of integrated healthcare services, consisting of Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics. Our multidisciplinary team of experts strives to deliver exceptional care using evidence-based methods.

The Role

We are seeking a highly skilled Patient Liaison Specialist to join our Kieser Werribee team. As a key member of our client-facing team, you will be responsible for delivering outstanding service and ensuring a seamless experience for our clients. Your responsibilities will include:

  • Coordinating client appointments and managing our clinic's electronic diary with precision and attention to detail
  • Processing client payments efficiently, including EFT, HiCaps, and MediPass
  • Promoting our products and services in a professional and courteous manner
  • Conducting membership consultations and providing personalized support
  • Offering administrative assistance to our leadership and clinical teams as needed
  • Providing excellent customer service by answering questions, resolving issues, and exceeding client expectations

In this part-time role (up to 30 hours per week), you will have the opportunity to grow your career in healthcare while working with a dynamic and supportive team. You will enjoy a flexible schedule with set shift times from Monday to Friday and Saturdays.

Qualifications and Certifications

To succeed in this role, you will need:

  • A valid work visa in Australia
  • Current First Aid and CPR Certification
  • A National Police Check

We welcome candidates with relevant work experience, particularly those with a background in administration or customer service.

Benefits

We offer a comprehensive package that includes:

  • Complimentary access to our state-of-the-art strength and conditioning facility, plus discounted fees for family members
  • An extensive induction program and ongoing professional development opportunities
  • Career pathways within Kieser Australia, enabling you to grow and advance your skills
  • A Wellbeing Program to support your physical and mental health
  • Generous leave entitlements, including 1 day of Recharge Leave and a half-day Birthday Leave
  • A fun and collaborative work environment, complete with social events and activities
  • A Leadership Program for aspiring leaders
  • 12 weeks of paid parental leave for primary carers

Diversity and Inclusion

Kieser Australia values diversity and inclusivity, fostering a safe and celebratory work environment. We encourage applicants from diverse backgrounds to apply.

$45,000 - $55,000 per annum, depending on experience.


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