Patient Liaison Specialist
1 week ago
About Us
Kieser Australia is a leading network of integrated healthcare services, consisting of Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics. Our multidisciplinary team of experts strives to deliver exceptional care using evidence-based methods.
The Role
We are seeking a highly skilled Patient Liaison Specialist to join our Kieser Werribee team. As a key member of our client-facing team, you will be responsible for delivering outstanding service and ensuring a seamless experience for our clients. Your responsibilities will include:
- Coordinating client appointments and managing our clinic's electronic diary with precision and attention to detail
- Processing client payments efficiently, including EFT, HiCaps, and MediPass
- Promoting our products and services in a professional and courteous manner
- Conducting membership consultations and providing personalized support
- Offering administrative assistance to our leadership and clinical teams as needed
- Providing excellent customer service by answering questions, resolving issues, and exceeding client expectations
In this part-time role (up to 30 hours per week), you will have the opportunity to grow your career in healthcare while working with a dynamic and supportive team. You will enjoy a flexible schedule with set shift times from Monday to Friday and Saturdays.
Qualifications and Certifications
To succeed in this role, you will need:
- A valid work visa in Australia
- Current First Aid and CPR Certification
- A National Police Check
We welcome candidates with relevant work experience, particularly those with a background in administration or customer service.
Benefits
We offer a comprehensive package that includes:
- Complimentary access to our state-of-the-art strength and conditioning facility, plus discounted fees for family members
- An extensive induction program and ongoing professional development opportunities
- Career pathways within Kieser Australia, enabling you to grow and advance your skills
- A Wellbeing Program to support your physical and mental health
- Generous leave entitlements, including 1 day of Recharge Leave and a half-day Birthday Leave
- A fun and collaborative work environment, complete with social events and activities
- A Leadership Program for aspiring leaders
- 12 weeks of paid parental leave for primary carers
Diversity and Inclusion
Kieser Australia values diversity and inclusivity, fostering a safe and celebratory work environment. We encourage applicants from diverse backgrounds to apply.
$45,000 - $55,000 per annum, depending on experience.
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