Field Service Coordinator

1 week ago

Perth, Western Australia beBeeService Full time $80,000 - $100,000
Job Opportunity

We are seeking a highly organized and experienced Service Coordinator to join our service administration team in Malaga, Western Australia. In this role, you will work closely with industry professionals to coordinate the service job planning for our technicians who ensure our machines are well-maintained.

Key Responsibilities:

  • Opening and closing jobs within our service management system, Baseplan, to optimize technician time utilization.
  • Escalating customer inquiries, if necessary, to the service management team for timely handling of complaints.
  • Coordinating daily schedules for technicians and compiling relevant information for the Payroll Manager.
  • Preparing quotes based on provided information for customers' review and approval.

Requirements:

  • Strong working relationships with field service technicians to maximize productivity and effective communication.
  • Highly experienced user of Microsoft Office Suite - Excel, Outlook, and Microsoft Word.
  • Experience using the Baseplan system or a similar service allocation/planning portal is desirable.
  • Excellent interpersonal, time management, and communication skills.

Benefits:

  • Competitive salary packaging.
  • On-Site Secure Parking.
  • Ongoing support for professional career development.
  • Opportunity to work alongside industry professionals and be mentored for growth.

What We Offer:

Our company provides a well-structured induction training program to set up employees for success from day one. Our environment is inclusive, and we value diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or other statuses protected by law or regulations.

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