Field Service Coordinator

1 week ago

Perth, Western Australia beBeeService Full time $90,000 - $120,000

Job Description

The Service Coordinator is responsible for efficiently coordinating service work and product supply within our operations, including service ticket management, site deliverables, staff, contractors, variation quotes coordination and submissions, job costing, and the pursuit of maximum value adding for clients.

Main Responsibilities:

  • Coordinate service activities and work orders, providing effective supervision of all works.
  • Evaluate equipment & material requirements to meet customer needs and ensure availability when required.
  • Work with Operations Managers in each region to maintain sufficient stock levels to support customer requirements.
  • Maintain accurate records of stock, adhering to our systems and processes, including receipt and dispatch of physical stock.
  • Coordinate site staff and sub-contractors, preparing effective daily, weekly and monthly scheduling of work.
  • Demonstrate ownership of all service activities within your area of responsibility from start to finish, including correction of defects.
  • Liaise and coordinate works with relevant Account Managers.
  • Ensure safety systems for all works are effectively followed.
  • Work with the leadership group to ensure Field Resources have sufficient skills to deliver against our obligations.
  • Manage client expectations, pricing queries, and complaints, resulting in positive engagement consistent with agreed objectives and Key Performance Indicators.
  • Work with leadership to source quality sub-contractors in all states and build relationships and alliances resulting in a list of trusted, cost-effective resources available to complete works.
  • Liaise with the Field Service team to complete all works on time, on budget, and to clients' expectations consistent with agreed objectives and Key Performance Indicators.
  • Provide assistance to other areas of the business for compliance of customer obligations.
  • Coordinate the service, installation, and maintenance elements of all quotes and submissions and new tender submissions for all service operation activities in conjunction with Operations Managers.
  • Promote our overall capability to our clients.
  • In conjunction with the Sales team and Operations Managers, support the pursuit of new business opportunities.
  • Other duties as required by the business.

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