Administrative Customer Services Professional
2 weeks ago
Join us to create a welcoming and professional environment for our residents, visitors, and families.
This is an exciting opportunity to work in the aged care sector with responsibilities across reception, administration, rostering, recruitment, and compliance. You will be the first point of contact and create a positive impression for everyone who interacts with our organization.
- You will greet and assist residents, families, and visitors in a courteous and professional manner.
- Manage incoming calls, direct enquiries, and handle messages efficiently.
- Register and monitor visitors in line with security and safety protocols.
- Maintain accurate staff files for employees, contractors, volunteers, and students.
- Support onboarding and offboarding processes with the People & Development team.
- Assist with rostering, filing, data entry, mail, and other administrative tasks.
- Experience in customer service, reception, or administration (aged care or healthcare desirable).
- Fluency in Vietnamese – essential.
- Excellent communication and interpersonal skills.
- Professional, approachable, and organized, with strong attention to detail.
- Experience with rostering systems such as Humanforce or Time Target (desirable).
- Confident using Microsoft Office and other computer systems.
- A current driver's licence for Victoria.
- Valid Police Clearance or NDIS Worker Screening Clearance is mandatory.
- It is highly recommended to be vaccinated against Covid-19 and receive the Flu-Vaccine.
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