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Senior Customer Experience Manager
2 weeks ago
Leading a Contact Centre involves driving performance to meet contractual objectives. This entails overseeing daily operations, ensuring all goals and metrics are achieved within specified timeframes.
About the Role- Manage the Contact Centre's productivity, guaranteeing that key performance indicators are met promptly.
- Maintain strong relationships with clients, identifying opportunities for growth and suggesting ways to improve efficiency.
- Oversee financial aspects, adhering to budgetary targets and relevant performance metrics.
- Regularly review and assess performance and delivery standards to drive continuous improvement.
About You
- A seasoned professional with exceptional relationship skills, capable of leading teams effectively and driving employee retention, client satisfaction, and financial success.
- Someone who can interpret data-driven reports to inform strategic decisions and identify areas for optimisation.
Fostering an inclusive environment where diversity is valued and celebrated.
