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Insurance Support Assistant

2 months ago

North Ryde, New South Wales, Australia Aon Full time
About the Role

We are seeking a highly organized and detail-oriented Insurance Support Assistant to join our team at Aon. As a key member of our administration team, you will provide critical support to our insurance professionals, ensuring the smooth operation of our business.

Key Responsibilities
  • Provide administrative support to the team, including data entry, document management, and workflow management.
  • Issue policy documentation and manage client inquiries.
  • Manage a centralized inbox for our national business, ensuring timely and efficient communication.
  • Meet daily KPIs and SLAs to manage workflow and workload.
  • Provide exceptional customer service, responding to client queries and resolving issues in a timely manner.
Requirements
  • Excellent communication and organizational skills.
  • A positive attitude and a passion for helping and supporting others.
  • The ability to work effectively in a team environment and independently.
  • Good initiative and a willingness to challenge the status quo.
  • Previous customer service experience is desirable.
  • Attention to detail and a commitment to accuracy.
About Aon

Aon is a leading global professional services firm providing a broad range of risk, retirement, and health solutions. Our team of business insurance specialists can help you find a policy suited to the common risks of your industry, so you're more confident that you've found the right type of insurance for your business.

What We Offer
  • A comprehensive benefits package.
  • A diverse and inclusive work environment.
  • Flexible working arrangements, including Smart Working.
  • Two Global Wellbeing Days per year, encouraging you to take time to focus on yourself.