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Business Analyst

2 months ago

Gold Coast, Queensland, Australia City Of Gold Coast Full time
About Your New Role

We are seeking a highly skilled Functional Analyst to join our Enterprise Platforms business unit.

In this role, you will utilize Agile methodologies to perform functional analysis for system enhancements and requests. You will implement configuration changes, provide support and training to system users, and collaborate with end users and vendors to resolve incidents and problem records.

We're looking for individuals with:

  • Highly developed problem-solving and troubleshooting skills
  • A technical aptitude to learn systems, applications, and processes
  • Excellent communication skills, both verbal and written
  • Ability to multi-task and have good time management skills
  • Proven ability to build and maintain strong relationships
  • Experience with supporting Pathway - highly desirable
  • Understanding of ITIL

What We Offer

We care about being the most flexible government organization in Australia. We have a range of benefits to help you create the right balance:

  • 9-day fortnight
  • Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours, and locations
  • Personal and professional development courses
  • Access to 350+ fitness facilities through Fitness Passport
  • 4 free confidential counselling sessions a year for you or an immediate family member
  • 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organization which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to Apply

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience, and personal attributes would allow you to achieve success in this role.

Documents need to be less than 2 MB in size and PDF format is preferred. If you encounter technical issues when applying, please email.

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref, and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews, and drug and alcohol testing.

Contact Person Ashley Shannon