Product Manager

3 weeks ago


Hawthorn East, Victoria, Australia Coles Full time
About the Role

We are seeking a skilled and visionary Product Manager to join our dynamic team and oversee the operation, optimization, and governance of our MarTech platforms. As the Product Manager for MarTech Platforms at Coles, you will be the technical custodian of platforms such as Marketing Automation and Customer Data Platforms (CDP), ensuring they effectively serve multiple business units while adhering to best practices and regulatory standards.

Key Responsibilities
  • Develop and maintain a detailed product roadmap, prioritizing features and initiatives based on business value and customer impact.
  • Act as the primary liaison between the product team and internal stakeholders, gathering requirements and ensuring clear communication of product capabilities and developments.
  • Oversee the operation, optimization, and governance of MarTech platforms, ensuring they meet the needs of various business units while following best practices and regulatory requirements.
  • Collaborate with cross-functional teams, including Digital, Marketing, Customer Experience, Data Science, and IT teams, to identify requirements, gather feedback, and deliver solutions that drive business value.
  • Develop comprehensive documentation and training materials for platform users to ensure effective adoption and utilization across the organization.
  • Define and track objectives and key results (OKRs) and analyze data to make informed product decisions and drive continuous improvement.
About You
  • Proven experience in managing MarTech platforms, including Marketing Automation and CDP.
  • Strong understanding of modern data warehouses, API integration, streaming data, and microservices.
  • Excellent communication skills with the ability to act as a liaison between technical teams and business stakeholders.
  • Experience developing product roadmaps and prioritizing features based on business value and customer impact.
  • Ability to collaborate effectively with cross-functional teams and gather requirements from diverse stakeholders.
  • Skilled in developing documentation and training materials for technology platforms.
  • Analytical mindset with the ability to define and track OKRs and make data-driven decisions.
What's in it for You
  • Flexible working options to achieve a positive work-life balance.
  • Office perks, including a gym facility, fitness classes, free parking, BBQ area, mini-Coles supermarket, and fooderie hub.
  • Discounts across all Coles brands and partner retailers.
  • Recognition and celebration through mythanks, our digital recognition platform.
  • Opportunities for learning and development, including career development programs and job-specific training.
  • Paid parental leave to support work-life balance.
  • Investment in your future through our annual team member share plan offer.

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