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Insurance Leader
2 weeks ago
We are seeking a seasoned Technical Claims Manager to drive the future of our insurance operations. This role requires strategic leadership, deep expertise in life insurance claims, and the ability to deliver customer-focused claims solutions while shaping our broader insurance strategy.
About the Job- This is a pivotal position that sets the direction and delivers strategic objectives across our Insurance Operations team.
- The ideal candidate will leverage their expertise in claims handling to support transformation projects and lead continuous improvement initiatives.
As a Technical Claims Manager, you will partner with senior leaders, industry experts, and cross-functional teams to build insurance capability, uplift knowledge across our business, and embed best practice across claims, underwriting, and our Insurance Claims Contact Centre.
Key Responsibilities- Drive strategic direction and continuous improvement initiatives across insurance operations.
- Lead and mentor teams, fostering a high-performance, customer-centric culture.
- Develop and implement best practice claims handling with a focus on improved outcomes and reduced duration.
- Partner with industry peers to strengthen our insurance capability and reputation as a thought leader.
- Ensure compliance with regulatory frameworks and embed strong risk management practices.
- Build collaborative relationships with key stakeholders to deliver aligned, customer-first solutions.
- 5+ years' leadership experience in Life Insurance operations within large, complex organisations with a strong background in claims and/or underwriting in Life Insurance.
- Proven ability to lead change, manage ambiguity, and deliver transformation.
- Demonstrated capability in stakeholder engagement at senior levels.
- Exceptional leadership skills, with a track record of motivating and developing teams.
- Strong commercial acumen, analytical mindset, and problem-solving ability.
- Proven customer focus and a strategic mindset with excellent communication and negotiation skills.
- Commitment to quality, risk management, and customer-centric outcomes.
- FlexiWorks – enabling employees to work in the office and at home.
- Purchased Leave, Parental Leave, Volunteer Leave, Well-being leave.
- Employee Recognition Program - recognising people demonstrating our values and Company purpose.
- Talent Referral Program.
- Salary Sacrificing via Superannuation.
- Employee Assistance Program.
- Learning & Development - development at your fingertips via self-paced learning, including educational assistance support.
- Employee discounts – access discounted rates and offers from various providers.
- Novated Car Leasing.
We are an inclusive employer whose people work collaboratively. We encourage, support, and value the talents and perspectives of our people, promoting a flexible and blended work environment where people can thrive, and their wellbeing is supported.
We treat all individuals fairly and equitably, not discriminating based on diverse characteristics such as gender, age, ethnicity, physical abilities/disabilities, or religious belief.
