
System Operations Specialist
5 days ago
Key Roles and Responsibilities:
- Deliver exceptional technical support and problem-solving for system monitoring, maintenance, and continuous service improvement.
- Own the incident management process from start to finish, incorporating thorough triage, resolution, escalation, and post-incident analysis.
Job Requirements and Expectations:
- Collaborate with IT teams and stakeholders to develop solutions for application issues through root-cause analysis.
- Design and implement Kubernetes containerization strategies and DevOps processes, including observability features.
Key Skills and Qualifications:
- Proficiency in ITSM tools (e.g., JIRA, Confluence) and strong knowledge of ITIL processes and incident/problem management.
- Strong application troubleshooting, issue resolution, and customer support skills.
- Experience with scripting, task automation, Infrastructure as Code (IaC), and CI/CD tools (e.g., GitLab, Jenkins).
- Hands-on experience with containerization (Kubernetes) and cloud platforms (Azure or AWS).
- Excellent multitasking, prioritization, and collaboration skills, including working effectively in a distributed team environment.
At Leidos Australia, we value diversity and strive to create an inclusive workplace that attracts talented individuals.
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