
Retail Systems Operations Coordinator
5 days ago
About the Role
At Compass Group, we are looking for a skilled professional to join our team as a Retail Systems Specialist. This part-time position will be based in Brisbane and will report to the Senior Product Manager.
The successful candidate will support the development, deployment, and training of Compass Group nominated Retail Systems across all sectors. This business-facing role directly supports internal business clients across the Compass Group and will work with the team to facilitate the efficient deployment, operational effectiveness, and continuous improvement of systems.
Key Responsibilities:
- Achievement of MAP 2,3 &4 objectives
- Business/System Tasks: Requirement analysis, site audit, system implementation, customer support, level 2 support, and system upgrades
- Systems Improvement Projects Tasks: Identify and develop ideas, assist in developing training materials, and maintain products in the database
- Work with colleagues and customers: Communicate effectively, maintain personal presentation standards, work effectively in a team, receive and relay information, draft correspondence, and provide quality customer service
Requirements
To be considered for this role, you will need:
- Ability to handle multiple projects and follow them to successful implementation
- Experience in Retail Operations
- Self-motivated team player with strong inter-personal skills
- Ability to build effective working relationships with multiple stakeholders
- Strong customer service experience with focus on quality
- Excellent communication and written skills
- Team player that proactively inputs and contributes to the team
Desirable Skills:
- ITIL
- Business system or resource planning
- Experience coordinating business change management initiatives
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