Service Desk Team Leader Position

7 days ago

Newcastle, New South Wales, Australia beBeeLeadership Full time $86,800 - $105,800
Job Title: Team Leader - Service Desk

Description

This role focuses on providing leadership and supervision to a dedicated service desk team. Key responsibilities include ensuring client satisfaction, meeting service levels, and performance targets while maintaining high morale.

The successful candidate will lead daily operations, allocate tickets, oversee reviews, and provide continuous guidance and feedback. This position also involves identifying training needs, assisting with performance management, coordinating day-to-day activities, and acting as an escalation point.


Detailed Job Duties
  • Lead and support the service desk team in daily operations
  • Perform ticket allocation, oversight, and reviews
  • Provide continuous guidance, feedback, and mentoring
  • Identify training needs and assist with performance management
  • Coordinate day-to-day team activities
  • Act as an escalation point and resolve issues efficiently

Requirements

To be successful in this role, you will need strong leadership skills, excellent communication abilities, and the capacity to work effectively under pressure.

Key qualifications include:

  • Strong leadership and supervisory experience
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines

Benefits

We offer a competitive salary package, including benefits such as health insurance, paid leave, and opportunities for professional growth and development.


Contact Information

Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you

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