Current jobs related to Service Desk Technician - Newcastle, New South Wales - Hall & Wilcox Lawyers
-
Service Desk Analyst
2 weeks ago
Newcastle, New South Wales, Australia Atturra Full time $80,000 - $100,000 per yearCompany description: ATTURRA OPERATIONS PTY LTD Job description: What you'll be doing The Service Desk Analyst offers technical support to clients, addressing Level 1/2 issues and escalating as necessary. This role involves daily interaction with end-users, requiring efficient problem-solving and customer service skills to ensure a positive support...
-
Calibration and Service Technician
3 weeks ago
Newcastle, New South Wales, Australia GVS Reliability Products Pty Ltd Full timeAdd expected salary to your profile for insightsAbout the RoleAs the Calibration and Service Technician you will work with the world's leading reliability and precision maintenance instruments. Your role will be to work with customers and product specialists to inspect, calibrate and maintain the world's leading precision maintenance instruments (e.g. Laser...
-
Service Desk Operations Manager
2 weeks ago
Newcastle, New South Wales, Australia beBeeLeadership Full time $99,938 - $124,981Job DescriptionThe Service Desk Team Leader plays a pivotal role in overseeing the daily operations of the Service Desk, ensuring high performance and service quality.Key responsibilities include overseeing daily Service Desk operations and ensuring high performance and service qualitySupervise and coach Service Desk Analysts to optimize team...
-
It Service Desk
2 weeks ago
Newcastle, New South Wales, Australia Nib Health Funds Full timeLet's talk about who we areThe nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems...
-
It Service Desk
2 weeks ago
Newcastle, New South Wales, Australia Nib Nz Full timeLet's talk about who we areThe nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems...
-
Service Desk
1 week ago
Newcastle, New South Wales, Australia Nib Health Funds Full timeLet's talk about who we areThe nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems...
-
It Technician
2 weeks ago
Newcastle, New South Wales, Australia Gct Lasertech Full time**Job Summary**:Available for an immediate startExcellent communication and people skillsIT knowledge.We have a vacancy for a Casual IT Support Technician in Charlestown which is near Newcastle for an immediate start.**COMPANY PROFILE**GCT Lasertech provides comprehensive IT management services including help desk support, equipment installation, ongoing...
-
Service Officer Service Desk
2 weeks ago
Newcastle, New South Wales, Australia Edsico Management Full time**About the Role**DCJ is undergoing an SAP upgrade which will increase the volume of support requests coming into the Shared Services Service Desk.You will be part of a great team assisting DCJ employees and/or external stakeholders with payroll and/or finance matters. The SSCX Service Desk currently operates from state-of-the-art offices located at 6...
-
Service Desk Team Leader
2 weeks ago
Newcastle, New South Wales, Australia NSW Government Full timeOverviewJob Description - Service Desk Team Leader (0000B18R)Role: Service Desk Team Leader - 0000B18R. Ongoing Full-TimeAbout usThe NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law...
-
Service Desk Agent
2 weeks ago
Newcastle, New South Wales, Australia Experis Full time**Role: Service Desk Agent****Location: Newcastle, NSW****Duration: 6-12 months with possible extensions****Visa: Citizens only****Project Description**:Team based out of Newcastle, NSW provides out-tasking services to customers across Australia on a number of different technology platforms.The Service Desk Agent will be supported by ITOC operations and...
Service Desk Technician
2 weeks ago
- Permanent full-time position
- Onsite role
- Reward and recognition, including competitive remuneration and career progression
- Learning and career development programs for all roles and levels
- Market competitive and flexible leave options
- Free daily breakfast, office drinks and social events
- Genuine commitment to health and wellbeing, pro bono and community, and diversity and inclusion across our firm
More information about our benefits can be viewed here:
About the role and team
We have an opportunity for a Service Desk Technician to join our Technology team, to be based in our Newcastle office.
As an experienced Service Desk Technician, you will provide systems support nationally and desktop support for the Newcastle Office. You will act as the first point of contact to efficiently investigate, resolve and provide a high level of customer service for a variety of technology related service requests. You will be required to be in the office full time (5 days per week).
This role forms part of our national Technology team. The IT team at Hall & Wilcox has approximately 29 team members nationally. The Technology team at Hall & Wilcox is structured across engineering and development, application support, information security and service desk.
You will be responsible for:
- respond to user inquiries by following service desk procedures;
- provide support across a range of hardware and software, at level 1 and level 2;
- ensuring all user requests are logged in service desk system;
- escalating more complex queries;
- coordinate the timely provision of service desk support services
- communication to users as to the progress of their inquiries from receipt to closure of the call
- advise users about service desk and operational support facilities and procedures
- identify and advise Service Delivery Manager/IT Manager of recurrent user inquiries
- update and maintain the call-log to ensure accurate recording of all calls received
- attending court to safely and securely download subpoenaed (and similar) documents produced by court.
- ensuring all portal storage devices are barcoded, scanned for malware, and registered in line with the firm's portable storage devices process.
- ensuring data contained on portable storage devices is securely downloaded and deleted in line with the firm's portable storage device process; and
- provide back up to other Service Desk Technicians and broader Technology team as required.
About you
We are keen to hear from candidates with the following skills and experience:
- at least 2 years of experience as a Service Desk Technician or in a similar role within a professional services environment;
- tertiary qualification in Information Technology or a related discipline;
- strong organisational skills;
- strong attention to detail;
- excellent customer service skills;
- excellent verbal and written communication skills;
- self-motivated, decisive, with the ability to adapt to change and competing demands; and
- ability to work well independently as well as productively within a team.
About us
Hall & Wilcox is a leading independent Australian law firm. We deliver outstanding legal services to corporate, public sector and private clients, both Australian-based and those offshore doing business in Australia. Our purpose is to enable our clients, our people and our communities to thrive.
Hear from our people about what it's like to work at HW:
Some of our recent awards and citations include:
- Best Australian Law Firm (>$200m revenue) at the 2025 Client Choice Awards
- Ranked 7th in the Lawyers Weekly Top 25 Attraction Firms for 2024 and 2025
- Law Firm of the Year at the 2023 Lawyers Weekly Australian Law Awards
- Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality (EOCGE) citation holder since 2018
We are known for having a great culture that is warm and welcoming, progressive, inclusive and supportive, and that is underpinned by our enduring values - known as Hallmarks.
We are also renowned for Smarter Law, which means we look beyond the status quo to think differently and find solutions that are better, faster and cheaper. Smarter Law includes enabling technology, challenging business models, innovative pricing and creative resourcing.
We are a firm of the future. We offer our people interesting and challenging work, and access to great clients. To learn more about HW visit our website.
How to apply
Let's connect. Click apply to submit your application.
At Hall & Wilcox, we are committed to creating and maintaining a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage applications from candidates of all cultural backgrounds (including First Nations), age, abilities, sexual orientation and gender identities.
We are also committed to supporting candidates with disability so that every candidate is offered a fair, equitable and supportive recruitment experience. If you require any adjustments or support to complete your application, or if you have any questions, please contact Kim Chalmers, Senior Talent Acquisition Advisor, at [email protected] for a confidential discussion.
This vacancy is being managed directly by the HW Talent Acquisition / People & Culture team. We will contact our preferred agency partners should we require any assistance.
#LI-KC1
