Transcription Coordinator

2 weeks ago

Perth, Western Australia Epiq Full time

Job Summary

The primary duty of the Transcription Coordinator is to ensure that transcripts are accurately typed, finalized, and delivered to clients in accordance with the production schedule and style guides. All Transcription Coordinators will form a team working closely together in conjunction with the Transcription Manager/Practice Manager to allocate transcribers and manage the various jurisdictions for daily and delayed transcripts.

Key Responsibilities

  • Liaise with the Transcription Manager/Operations Manager and other Transcription Coordinators for jurisdiction assignment.
  • Assist with transcriber allocations and reallocations for same day and delayed transcription work for various jurisdictions.
  • Merge, produce, finalize, and deliver transcripts in accordance with client and business quality KPIs.
  • Set up transcript orders for transcription and production.
  • Create necessary directories prior to commencement of transcript assignments.
  • Maintain delivery information for transcript orders.
  • Maintain an overview of various email accounts/distribution groups.
  • Provide transcribers with relevant job information.
  • Deliver transcripts to clients via a variety of methods.
  • Audio check indistinct and inaudible notations in transcripts.
  • Audio check transcripts created from poor audio or audio with poor speakers.
  • Participate in projects on an ad-hoc basis.
  • Conduct quality assessments for transcribers as directed by the Operations Manager and Quality Assurance Lead Analyst.
  • Participate in transcriber training as necessary.
  • Assist the Transcription Manager with any duties necessary.
  • Act as a deputy to the Transcription Manager, providing cover in their absence.
  • Maintain close communication with the Monitoring team.
  • Maintain daily contact with Transcribers via a variety of methods.
  • Ensure communications are clear, concise, and in line with business requirements.
  • Foster and promote a safe and healthy work environment, maintaining safe work practices at all times, and to work within and comply with Company safety policies and procedures.
  • Ability to work outside standard business hours if required.

Requirements and Qualifications

  • Collaborative team member.
  • Strong communicator.
  • Attention to detail.
  • Customer-focused.
  • Strong English skills, both written and verbal.
  • High school graduate.
  • Six months to one year of basic office administration experience.

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