Transcription Coordinator
7 days ago
About the Role
The Transcription Coordinator will play a crucial role in ensuring the accuracy and timely delivery of transcripts to clients. This position requires strong communication and organizational skills, as well as attention to detail and the ability to work effectively in a team environment.
Key Responsibilities
- Liaise with the Transcription Manager and other team members to allocate transcribers and manage jurisdiction assignments
- Assist with transcriber allocations and reallocations for same-day and delayed transcription work
- Merge, produce, finalize, and deliver transcripts in accordance with client and business quality KPIs
- Set up transcript orders for transcription and production
- Create necessary directories prior to commencement of transcript assignments
- Maintain delivery information for transcript orders
- Provide transcribers with relevant job information
- Deliver transcripts to clients via various methods
- Audit transcripts for accuracy and completeness
- Participate in projects on an ad-hoc basis
- Conduct quality assessments for transcribers as directed by the Operations Manager and Quality Assurance Lead Analyst
- Participate in transcriber training as necessary
- Assist the Transcription Manager with any duties necessary
- Act as a backup to the Transcription Manager, providing cover in their absence
Requirements
- Collaborative team player
- Strong communication and organizational skills
- Attention to detail and ability to work accurately
- Customer-focused and able to work effectively in a team environment
- Strong English skills, both written and verbal
- High school graduate or equivalent
- Basic office administration experience
About Epiq
Epiq is a leading global provider of technology-enabled solutions for the legal profession. We are committed to providing our clients with exceptional service and support, and we are seeking a highly skilled and motivated individual to join our team as a Transcription Coordinator.
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