Warranty Administrator

1 month ago

Warwick Farm, New South Wales, Australia Peter Warren Automotive Full time

About Peter Warren Automotive

Peter Warren Automotive is one of Australia's largest multi-franchise automotive dealer groups, founded in 1958. We have expanded across Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria.

Job Opportunity

We are currently seeking a full-time Warranty Admin Clerk to join our Toyota team at Warwick Farm.

Key Responsibilities

  • Process all warranty paperwork for our brands
  • Ensure proper documentation and verifying criteria is provided to the manufacturer or distributor
  • Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution
  • Reconcile all warranty receivables and work with the accounting department to obtain payments
  • Arrange for parts to be shipped to the factory or distributor and resubmit all rejected claims promptly
  • Ensure technician stories are accurate and completed in accordance with manufacturer and dealership warranty policies & guidelines
  • Accurately complete clocking times and parts tagging
  • Facilitate all warranty-related issues, including working with vendors and manufacturers to receive replacement vehicle parts
  • Effectively liaise with the Workshop Foreman, Technicians, and Service Advisors to ensure we provide the best service to our customers - both external and internal

Requirements

  • Previous experience working as a Warranty Admin Clerk within the Automotive Industry is preferred
  • Full work rights in Australia
  • Mechanical knowledge would be advantageous
  • Strong interpersonal and communication skills
  • Strong organisational skills with the ability to prioritise
  • Excellent attention to detail and following processes
  • Ability to provide great customer service
  • Effective conflict resolution skills to facilitate positive outcomes in a timely manner
  • Ability to work within a team environment with a can-do attitude

Benefits

  • Full-time position available
  • Employee Assistance Program (EAP)
  • Exclusive discounts with our Samsung Partnership Program
  • Discounted Gym memberships
  • Training Pathway and Growth opportunities provided
  • Join a group that continues to grow and expand in the Auto industry
  • Supportive environment with ongoing feedback and guidance to ensure you succeed

What We're Looking For

If you think you can bring real value and add to the energy & enthusiasm in our team, we would love to hear from you.

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