Customer Engagement Manager

3 days ago


Melbourne, Victoria, Australia AGL Energy Full time

We're seeking a highly skilled Campaign Specialist to join our Brand & Marketing team at AGL Energy. As a key member of our Customer Markets business unit, you'll be responsible for designing and executing multi-channel campaigns that drive customer growth and retention.

You'll work closely with cross-functional teams to develop targeted below-the-line (BTL) campaigns, leveraging your expertise in data-driven marketing and customer engagement. Your success will be measured by the impact of your campaigns on customer value and retention.

Your Key Responsibilities Will Include:

  • Developing and delivering BTL campaigns aligned with AGL's Customer Engagement strategy, focusing on cross-selling Telco (NBN & Mobile) and Energy products.
  • Defining campaign strategy, including audience segmentation, creative asset requirements, and performance KPIs, while working with creative partners.
  • Ensuring seamless delivery of campaigns across all relevant channels, collaborating with business delivery leads and channel teams.
  • Partnering with creative agencies to communicate briefs, manage SLAs, and oversee budgets.
  • Regularly analysing campaign outcomes using data-driven insights to refine propositions and channel strategies.
  • Effectively communicating campaign objectives, plans, and results with key business and marketing stakeholders.


  • Melbourne, Victoria, Australia Auror Full time

    Auror is a leading company in the retail industry, working with some of the best and largest retailers in the world. As a Customer Success Manager, you will play a critical role in ensuring our customers see the value and achieve real crime reduction outcomes from using our platform.Your key responsibilities will include owning the customer success...


  • Melbourne, Victoria, Australia Crypto Full time

    We are seeking a talented Customer Engagement Strategist to join our team at Crypto.com. As a key member of our regional CRM operations team, you will be responsible for developing and executing customer engagement strategies that drive retention, engagement, and revenue growth.Your primary focus will be on analyzing campaign performance, implementing...


  • Melbourne, Victoria, Australia Finmo Tech Pte Ltd Full time

    ResponsibilitiesOnboarding & Training: Lead customer onboarding processes, ensuring smooth adoption of products or services, and provide training as needed.Customer Relationship Management: Build and maintain strong, long-lasting customer relationships. Serve as the primary point of contact for customers, addressing any concerns or needs.Proactive Support:...


  • Melbourne, Victoria, Australia Nintex Full time

    Drive Business Growth:As a Customer Success Manager at Nintex, you will play a critical role in driving business growth through effective customer engagement and strategic planning. Your responsibilities will include developing and implementing customized success plans for assigned customers, driving adoption and usage through targeted training and knowledge...


  • Melbourne, Victoria, Australia Danfoss GmbH Full time

    Danfoss is a leading global provider of energy-efficient solutions, committed to driving innovation and sustainability.We are seeking a skilled Customer Engagement Lead to join our Climate Solutions team in Australia.This role involves collaborating with sales, marketing, and customer service teams to engage with customers, identify their needs, and offer...


  • Melbourne, Victoria, Australia Metricon Full time

    Love Where You WorkMetricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.As the first point of contact for our national business, you will support internal stakeholders across all...


  • Melbourne, Victoria, Australia Rubio Impact Ventures Full time

    Rubio Impact Ventures is seeking a highly motivated and customer-focused Customer Engagement Representative to join our team in Melbourne.The ideal candidate will have excellent communication skills, a strong passion for renewable energy, and the ability to work in a fast-paced environment. As a Customer Engagement Representative, you will be responsible for...


  • Melbourne, Victoria, Australia Henry Schein One group Full time

    We are Henry Schein One, a leading provider of dental software solutions. Our mission is to empower dental professionals with innovative technology to improve patient care.About the PositionThe Customer Retention Analyst role involves analyzing customer behavior, identifying trends, and developing data-driven strategies to enhance customer loyalty and...


  • Melbourne, Victoria, Australia Mars, Incorporated and its Affiliates Full time

    Job SummaryMars, Incorporated and its Affiliates are seeking a highly skilled Customer Engagement Officer to join their team. In this role, you will be responsible for developing and executing strategies to drive sales growth and customer engagement across the assigned territory.About the RoleThis is an exciting opportunity to work with a leading global...


  • Melbourne, Victoria, Australia Hostplus Full time

    About HostplusWe are a leading industry fund passionate about helping everyday Australians achieve a brighter future.Our mission is to provide our 1.8 million members with the best possible service, constantly looking for new ways to deliver better value while helping them get the most out of their super.We are inspired to help our members achieve greater...


  • Melbourne, Victoria, Australia MARS Recruitment Full time

    As a Director of Brand and Customer Engagement, you will be responsible for developing and executing comprehensive marketing strategies that drive customer engagement and elevate our brand presence across all stages of the property development process.About the OpportunityWe are seeking a seasoned marketing professional with extensive experience in marketing...


  • Melbourne, Victoria, Australia Six Degrees Executive Full time

    Company OverviewSix Degrees Executive has once again partnered with a market-leading provider of innovative digital solutions. Our client is committed to helping people find positive lifestyle solutions and has built a uniquely loyal customer base, supported by a strong brand and a history of creating life-changing experiences for its customers.This company...


  • Melbourne, Victoria, Australia adidas Part time

    **Key Responsibilities**As a Customer Engagement Coordinator, you will be responsible for:Being aware of store sales and KPI targets, as well as individual performance targets, and taking ownership to meet or exceed them;Executing the Brand Customer Service standards to meet or exceed customers' expectations;The execution and maintenance of established...


  • Melbourne, Victoria, Australia Everi Pty Full time

    As a Customer Engagement Specialist at Everi Pty, you'll play a critical role in driving customer satisfaction and loyalty.Your primary responsibility will be to explore customers' needs through in-depth conversations, collaborate with different specialists within the branch, and provide personalized support to customers.Key aspects of this role...


  • Melbourne, Victoria, Australia MYOB Full time

    Imagine being part of a dynamic team that's changing the game in AU. As a Community Lead at MYOB, you'll have the chance to shape the future of customer experience.About the Role at MYOBWe're on a mission to deliver the most extraordinary customer experiences ever witnessed. As a Community Lead, you'll be the beating heart of our Solo experience, ensuring...


  • Melbourne, Victoria, Australia Metricon Full time

    Avoid Standard Procedures and Engage with CustomersMetricon Homes, a leader in multi-award winning new home construction, seeks to recruit motivated professionals who align with our vision for delivering top-notch service and living experiences for Australian families.This key role involves serving as the first point of contact for national business...


  • Melbourne, Victoria, Australia Acxpa Full time

    Achieve excellence in customer service delivery with Acxpa's comprehensive training program. As a Frontline Customer Engagement Expert, you will learn how to develop long-term relationships with customers, understand their needs, and provide personalized support.Course HighlightsExpert-led training sessions via Zoom.Private delivery options...


  • Melbourne, Victoria, Australia Dell Full time

    About the JobThis is an opportunity to build a career that makes a profound social impact. As a Client Engagement Manager, you will be responsible for driving the Client Solutions and AI strategy and developing the relationships and sales strategy to best support our customers.You will focus on the Workforce Transformation needs of our customers and bring to...

  • Engagement Manager

    3 weeks ago


    Melbourne, Victoria, Australia Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses.Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.Our mission is to increase the GDP of the internet, and we have a staggering amount of...

  • Engagement Manager

    3 weeks ago


    Melbourne, Victoria, Australia Hostplus Full time

    How will you make an impact? Are you a proactive and innovative marketing professional looking to make a positive impact to our members dignified retirement? The opportunity Hostplus is looking for a Customer Engagement Manager to lead our acquisition and retention-focused marketing programs.This role is perfect for someone who thrives in a dynamic...