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Experience Expert Role

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $95,000
Customer Experience Expert

We are seeking an experienced professional to join our team as a Customer Experience Expert. This role is perfect for those who enjoy working with people and want to make a positive impact.

This expert will be the first point of contact for customers, handling inquiries and resolving issues in a timely and professional manner. They will work collaboratively with our internal teams to identify opportunities for process improvements and provide exceptional customer service.

Key Responsibilities
  • Deliver top-notch customer service via phone, email, or chat
  • Manage customer interactions with confidence and professionalism
  • Identify and escalate customer issues to other team members
  • Contribute to process improvements and product enhancements to drive positive change
  • Follow established workflows and procedures with attention to detail
What We're Looking For

We value teamwork, problem-solving, and adaptability. If you have experience in customer-facing roles and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Our ideal candidate has:

  • 6-12+ months experience in a customer service or customer-facing role
  • A strong ability to communicate effectively with customers and colleagues
  • A willingness to learn and grow with our team
Why Choose Us?

We offer a dynamic work environment where you can grow your skills and career. As a valued member of our team, you'll receive:

  • Mental health and wellness initiatives, including discounted private health insurance
  • Team social events, epic offices, free breakfast daily, and weekly free lunches
Diversity, Inclusion, and Equal Opportunity

We're committed to being an inclusive workplace that reflects the diversity of our customers. We welcome applicants from all backgrounds and abilities and strive to create an accessible and equitable recruitment process.