Academic Growth Specialist

6 days ago

Sydney, New South Wales, Australia RELX Trading Australia Pty Limited Company Full time

We are seeking an experienced Customer Success Advocate to join our team in a strategic role that drives customer engagement and growth for our Academic customers across Australia and New Zealand.

About the Role

The ideal candidate will have a proven track record of maximizing customer satisfaction, with expertise in clinical, medical, health, and education industries. They will be responsible for developing and maintaining strong relationships with faculty, providing training and other engagement approaches to drive usage, effectiveness, and retention rates.

This is a permanent full-time role based either in Sydney or Melbourne CBD, with flexible work-life balance options available. We promote a healthy work/life balance across the organization and offer competitive benefits and development opportunities.

Key Responsibilities
  • Position Elsevier as the leading resource provider by developing customer engagement strategies.
  • Develop online user support tools to drive product usage and customer engagement for new and existing customers.
  • Report product usage stats to renewal/account managers, identifying accounts that require attention.
  • Utilize metrics/KPIs to track the effectiveness of engagement programs and strategies.
  • Build knowledge of e-products and be proficient in training delivery and presentations.
  • Engage customers through education, training, and other approaches to increase product adoption and retention.
Requirements
  • Experience in engaging customers through education, training, and other approaches to increase product adoption and retention.
  • Knowledgeable in clinical, medical, health, education industries.
  • Proven track record of delivering successful customer retention or training programs.
  • Experience with strategic and tactical sales training methodologies.
  • Customer-focused, build credibility quickly with a diverse range of customers, colleagues, and stakeholders.
  • Excellent presentation and communication skills, particularly in training and education situations.
  • Able to build relationships effectively at all levels.
About Us

We are RELX Trading Australia Pty Limited Company, a global leader in information and analytics. We help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.

We harness innovative technologies to support science and healthcare, partnering for a better world. As a company, we are committed to providing a fair and accessible hiring process, and we welcome applications from diverse candidates.

Estimated salary: AU$100,000 - AU$120,000 per year, depending on experience.

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