Tech Support Specialist

2 weeks ago

Devonport, Tasmania, Australia beBeeCustomer Full time $65,000 - $85,000
Job Description

We are seeking a skilled and enthusiastic Help Desk Support Officer to join our team. As a first-level support specialist, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and working collaboratively with colleagues to resolve client concerns.

In this role, you will be handling helpdesk tickets, providing remote assistance, and ensuring client satisfaction. You will also work closely with the monitoring and management product, utilizing your analytical skills to identify and resolve technical problems efficiently.

As a Help Desk Support Officer, you will have the opportunity to gain valuable real-life experience and insights in a dynamic and supportive environment. With access to cutting-edge technology and continuous training, you will develop your skills and expertise, contributing to the success of our clients.

Required Skills and Qualifications
  • Experience in troubleshooting Microsoft products and strong understanding of operating systems in an MSP environment
  • Excellent problem-solving and communication skills, with the ability to effectively manage multiple priorities
  • Certifications in Microsoft MCP, MCSA, ITIL, or relevant degree beneficial
Benefits
  • A competitive salary package
  • A collaborative and supportive team environment
  • Ongoing training and development opportunities
  • The chance to contribute to a reputable company supporting women in tech/STEM
Others
  • A valid Australian driver's license and successful police clearance required
  • An eagerness to learn and adapt to new technologies and processes
  • A proactive approach to resolving technical issues and improving client satisfaction

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