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Client Support Specialist

2 months ago

Gold Coast, Queensland, Australia SERVICE HERO CONSULTING LLC Full time

About the Company
Service Hero Consulting LLC is at the forefront of providing innovative waste management solutions. We specialize in delivering skip bins to residential and construction sites, ensuring responsible waste disposal practices that prioritize environmental sustainability.

Position Overview
We are currently seeking a Customer Service Officer to join our dynamic team. The ideal candidate will possess exceptional administrative capabilities, a keen eye for detail, and the ability to foster strong relationships with clients and customers. This role is essential in supporting our operations and enhancing customer satisfaction.

Key Responsibilities

  • Assist in implementing operational enhancements as needed.
  • Deliver exemplary customer service to our clients.
  • Perform data entry and manage data using Excel and CRM systems efficiently.
  • Generate reports for contractors as required.
  • Handle customer inquiries via phone and email.
  • Maintain and update tracking systems.

Required Skills and Experience

  • Strong verbal and written communication skills to effectively engage with clients and stakeholders.
  • Highly organized with excellent time management abilities and meticulous attention to detail.
  • Proficient in MS Excel for job tracking and report generation.
  • Familiarity with the local area is advantageous for accurate job tracking.
  • Demonstrated resilience and a high level of attention to detail.

What We Offer

  • Competitive hourly compensation.
  • A supportive and rewarding work culture.
  • Opportunities for career advancement.

This position is available in both part-time and full-time capacities. As a temporary employee through Service Hero Consulting LLC, you will gain access to exclusive benefits, including discounts on health insurance, phone plans, grocery shopping, and various retail outlets.

We are committed to promoting equal employment opportunities and fostering diversity within our workforce. We encourage applications from individuals of all backgrounds.