Senior Client Advisor

2 months ago


Gold Coast, Queensland, Australia Burberry Limited Full time
Role Overview

Burberry Limited seeks a dedicated and passionate Senior Client Advisor to foster meaningful relationships with our valued clients, delivering exceptional personalized experiences and driving commercial success.

This role demands a high level of knowledge in styling, sales, and client engagement, with a strong focus on building lasting relationships and exceeding sales targets.

Key Responsibilities
  • Meet and exceed individual and store sales and other commercial KPIs.
  • Through storytelling and passion for the brand, inspire clients to desire and love Burberry products in every interaction.
  • Provide a luxury service, demonstrating expertise in product, fashion, and styling.
  • Support the Store Manager in handling customer complaints and follow the client journey to elevate the client experience.
  • Contribute to daily store operations, maintaining high luxury standards, and support with inventory management and visual techniques.
Requirements
  • A proven track record in delivering sales and exceeding targets.
  • Previous experience in clientelling and a strong interest in fashion, art, and culture.
  • Strong product knowledge, understanding of store retail operations, and competitor products.
  • Experience in working as part of a team, fluent in local language, and English proficiency.
Mesures of Success
  • Individual sales performance and KPIs (Appointments, UPT, ATV & AUR).
  • Service targets (Guest Experience, Net promoter score).
  • New client acquisition (conversion and retention).
  • Top clients portfolio.
  • Number of appointments held on a monthly basis.


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