Store Operations Manager Position

2 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $100,000 - $120,000

Job Title: Store Operations Manager


Locations: This role will be split between our Alexandria and Miranda stores.


Employment Type: Permanent Full-Time or Part-Time


Reports To: Our CEO


About Us:


We are one of Australia's most trusted destinations for baby products and expert advice. With stores in Miranda and Alexandria, we're known for our warm service, curated range, and commitment to supporting families through every stage of parenthood.


This is a critical role in our growth plans—supporting our unified retail model, driving operational excellence, and empowering our team to deliver exceptional customer experiences. Success in this role is about ensuring that the floor manager structure in each store is strong, consistent, and able to operate independently.


Key Responsibilities
  • Maintain and improve store procedures to ensure consistency, efficiency, and compliance
  • Assist with new store rollouts, including setup, training, and operational readiness
  • Manage in-store staff incentive programs to drive performance and engagement
  • Represent both stores in weekly trade meetings with our head office team, sharing insights and feedback
  • Monitor foot traffic counters and collect commentary from store staff to report back to management

Staff Training & Development
  • Ensure floor managers and in-store teams are aligned and working towards sales and margin targets
  • Deliver training on customer-led sales techniques and product knowledge
  • Provide Baby Village Gift Registry training to ensure consistent service and expertise
  • Mentor floor managers and support team development
  • Work in-store two weekend days per month to stay connected with team dynamics and weekend trade tempo
  • Provide lunch break coverage and hands-on support during busy periods to both front-end retail and online customer service teams

Online Fulfilment & Customer Support
  • Supervise in-store fulfilment of online orders, ensuring speed, accuracy, and customer satisfaction
  • Support the online customer service team with product queries, returns, and escalations
  • Strengthen our unified retail model by fostering close collaboration between the online customer service team and in-store front-end staff
  • Create shared processes and communication flows that enhance customer experience across both channels

Staff Rostering & Scheduling
  • Build and manage weekly rosters across both stores, with labour ratios aligned to trade patterns
  • Adjust staffing plans for school holidays, peak periods, and team availability

Inventory Control
  • Monitor and manage inventory levels across both locations
  • Coordinate stock transfers, deliveries, and stock counts to maintain accuracy and availability

Visual Merchandising
  • Oversee visual merchandising standards across both stores, ensuring alignment with brand guidelines
  • Plan and execute seasonal displays and promotional setups to enhance customer engagement

You'll Bring
  • Proven retail management and retail sales experience is essential
  • Experience in multi-site retail operations, rostering, and/or inventory control would be an advantage
  • Strong leadership and communication skills with a collaborative, hands-on approach
  • Passion for training and empowering teams to deliver exceptional customer service
  • Basic MS Office skills – Word, Excel, PowerPoint

Why Work With Us?
  • Flexible work options: full-time or part-time considered
  • Supportive, family-friendly culture
  • Opportunity to shape store operations and grow with the business
  • A meaningful role in a brand that supports families every day

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