Return to Work Specialist

2 weeks ago

Geelong, Victoria, Australia beBeeCustomerService Full time $60,000 - $98,000

Empowering individuals through support is at the core of our return-to-work journey. Our Claims Management process fosters employee growth, allowing us to invest in long-term careers.

We pride ourselves on a collaborative culture that makes a positive impact on someone's life every day. Our claims teams are comprised of multiple entry-level roles where you will manage a portfolio of claims and liaise with injured workers, employers, and their treating health practitioners.

Your focus will be on providing exceptional service and supporting injured workers to recover from workplace injury and return to work. We have a comprehensive Case Management Model ensuring seamless collaboration between our team members.

We offer permanent, full-time roles based in our Geelong office with flexibility to work from home once trained in the role.

Responsibilities

  • Manage a portfolio of workers compensation claims across Medical Management, RTW, and Maximising Capacity teams.
  • Demonstrate a service-oriented approach focused on early intervention and the interests of workers and employers.
  • Implement active and timely strategies to improve recovery and return to work outcomes.
  • Provide workers compensation advice to stakeholders, including workers, employers, and providers.
  • Assist the worker and employer with the claim process and engage appropriate support services.
  • Collaborate with the broader EML Team and WorkSafe to foster positive outcomes for injured workers.

About You

  • You have held roles within a medical, hospitality, retail, or corporate field specialising in customer service.
  • Proven ability to give an exceptional level of service to customers.
  • Thrives in a team environment and collaborates with others.
  • Proactive, self-motivated, and able to think on your feet when engaging and managing stakeholders throughout the process.
  • Organised with excellent time management.
  • Passionate about helping others and managing challenging situations.

What We Offer

  • An equal opportunities employer committed to diversity and inclusion.
  • A vibrant, collaborative, innovative team culture.
  • Flexibility with the opportunity to work from home once fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

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