Strategic Growth Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $150,000 - $180,000
Senior Customer Success Manager

The Senior Customer Success Manager will lead the development and management of the Customer Success strategy for our payment products. This role is responsible for identifying and executing strategies to drive growth in our payment products and engagement of frontline teams.

This position requires strong working relationships with the frontline sales channels and key stakeholder groups. The successful candidate will have experience in leading high performing sales teams, GTM experience or business development highly preferred.

  • Key Responsibilities:

  • Develop and implement Customer Success Strategy to drive payment product growth and improve client NPS.

  • Proactively drive new to Bank acquisitions and cross-sell initiatives for the Payments products within the Business Banking (BB) and Institutional Banking and Markets (IB&M) businesses.

  • Drive client awareness of Payment products by collaborating with Marketing and Corporate affairs.

  • Be the central point of contact for the Payments product team and partner with frontline on major RFP responses.

  • Understand the latest industry and customer trends that are driving developments in the Payments products and impart these insights to customers and segments within Commonwealth Bank.

  • Provide a channel for sales staff and customer feedback to enhance the development of new products and services in line with the needs of the market and the business.

  • Develop and maintain good relationships with key stakeholders within CBA to ensure that they understand the business drivers and remain engaged, and that their expectations are met.

  • Work with product managers and deliver critical payment initiatives in line with business strategy and priorities.

  • Proactively manage and minimise risks for product and initiative development activities as well as uplifting controls as appropriate. Ensure compliance with the Group Product Development and Distribution Policy.

Requirements:

  • 7 - 10+ years professional services experience, with background in Payments, Transaction Banking, Corporate Development and/or Frontline.

  • Ability to deliver concise and compelling written and verbal updates to senior executives.

  • Highly skilled in structured problem solving, conceptual thinking, quantitative analysis, and prioritisation.

  • Experienced in planning and delivery of Customer Success projects for senior leaders.

  • Ability to lead a small team that achieves maximum leverage across the bank through effective collaboration with a wide variety of teams.

  • Experience in leading high performing sales teams, GTM experience or business development highly preferred.

  • University degree qualification in business, economics, technology, law or commercially- related discipline.

Why Work With Us:

We're a dynamic organisation committed to supporting our employees' career goals and personal aspirations. Our people are at the heart of everything we do and we offer a range of benefits designed to help you thrive both personally and professionally.

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