Customer Service Professional

6 days ago


Port Lincoln, Australia Westpac Full time

We are seeking a talented Customer Service Professional to join our team at Westpac's Port Lincoln branch. This is an exciting opportunity to start a long-lasting career with Australia's most established bank.

The role of a Customer Service Professional involves being the first point of contact for our customers when they walk into our branch. You will play a dynamic and rewarding role, helping guide customers towards their financial goals, referring them to the right specialists and addressing their general banking queries.

This is a branch-based role, and the hours are 9am – 4.15pm Monday – Thursday and 9am – 5.15pm Friday. The estimated salary for this position is $65,000 - $80,000 per year.

Key Responsibilities:
  • Numerical Skills: Proficiency in handling cash and an ability to complete financial transactions with accuracy
  • Customer Service Experience: ideally in a customer-facing role
  • Personality: an energetic personality coupled with a genuine passion for helping people
  • Resilience: Ability to remain calm and composed while managing challenging situations or difficult customers
  • Communication Skills: Strong verbal and written communication skills, with an ability to clearly explain banking products and services
  • Team Player: Ability to work effectively with colleagues to support branch goals and deliver outstanding service
  • Adaptability: a will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. At Westpac, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role.

Benefits:

  • Competitive remuneration package
  • Genuine opportunities for career growth and development
  • Diverse and inclusive workplace culture
  • Generous paid and unpaid parental leave
  • Ongoing support and training to ensure your success

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.



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