Senior Customer Service Associate

2 days ago

Central Coast, Australia beBeeExperience Full time $55,000 - $70,000
Customer Service Representative Role

This is an exciting career opportunity to deliver exceptional service and support as a key point of contact for customers. You will provide top-tier customer service via phone, email, and online platforms.

You will be responsible for receiving and processing all incoming calls, taking ownership of the customer inquiry process from start to finish, and delivering outstanding customer experience. Your product knowledge and problem-solving skills will enable you to offer solutions and identify opportunities to enhance customer satisfaction.

Key responsibilities include:

  • Providing exceptional customer service via phone, email, and online platforms
  • Processing quotes and orders with accuracy and speed
  • Tracking orders from entry to delivery in our ERP/CRM system
  • Collaborating with operations, production, and purchasing teams to achieve smooth workflow
About You
  • A confident communicator with excellent phone manner
  • A problem-solver who thinks on their feet and owns outcomes
  • An organised, detail-focused individual able to juggle multiple tasks

This is an entry-level position, ideal for someone looking to start their career in customer service. Full training is provided, so prior experience is not essential.

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