Customer Experience Associate
5 days ago
Role Overview
We are seeking skilled professionals to serve as Customer Experience Associates, supporting clients with taxation, superannuation, and registration obligations through various channels.
Main Responsibilities:
- Communicate effectively with clients via phone, web chat, email, paper, and online portals.
- Understand individual client circumstances and provide tailored advice aligned with current legislation, policy, and procedures.
- Foster meaningful conversations to support clients' payment, lodgment, and registration outcomes.
- Navigate challenging interactions with empathy and professionalism.
Key Requirements:
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment.
- Demonstrated ability to understand and apply complex policies and procedures.
- Ability to build positive relationships with clients.
About the Opportunity
This role offers a chance to make a real difference in people's lives while developing valuable skills in customer service and communication.
Seniority Level: Entry level
Employment Type: Full-time
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