Master Operations Coordinator

3 days ago

Perth, Western Australia beBeeScheduler Full time $78,901 - $123,456

Job Title: Master Operations Coordinator

 

We are seeking a highly skilled and experienced operations coordinator to join our team. As a master scheduler, you will play a critical role in delivering efficient and effective scheduling of client services.

The successful applicant will have advanced-level administrative skills and an unwavering commitment to superior customer service delivery. Ideally, you would have more than 1 year of experience as an operations coordinator. Experience with client management systems is desirable.

 

Key Responsibilities:
  • Evaluate staff requirements and develop schedules to meet each client's needs, as per their specific care plan and service request.
  • Schedule services to maximize staff utilization while adhering to guidelines and rights within collective agreements.
  • Manage staff leave and events, and reschedule affected services in a timely manner.
  • Ensure all staff and client communication is recorded in the Aged Care Management System.
  • Attend and actively participate in operations training sessions and meetings.
  • Engage with external agencies to request service coverage when required.
  • Provide exceptional customer service through the Home Care and Clinical Enquiry lines, ensuring every interaction is positive.

 

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