Banking Experience Specialist

4 days ago


Melbourne, Victoria, Australia beBeeCustomerService Full time

Please note that schedules are predetermined. Before applying please ensure you are available to cover the following schedule consisting of 25 hours per week :

  • Monday - 9am-3pm
  • Tuesday - 9.30am-4pm
  • Wednesday am-4pm
  • Thursday am-4pm
  • Friday am-4pm

Do meaningful work

We deliver a seamless banking experience to millions of customers. We've been serving our communities for over 100 years, with market-leading products, services and technology.

See yourself in this role

You'll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

Support customers with enquiries, maintenance on accounts and process applications for credit productsComplete Financial Health Checks to assess customers' financial needs and identify any changesProvide options for the customer through education & demonstration of our in-branch technology and digital banking optionsProblem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We're interested in hearing from people who have

Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or HospitalityExcellent communication skills & the ability to articulate financial terms in a clear wayThe ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you doA genuine interest in building a career and improving the lives of our customers

If this role matches your experience and career goals, apply now

We want to make finding your dream job as easy as possible, so if you require additional support please contact us.


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