Senior Member Experience Officer

2 months ago

Brisbane, Queensland, Australia Heritage Bank Full time

About the Role

This position will be based at our Heritage Bank branch.

We take great pride in delivering exceptional member experiences consistently across all interactions. As a member-owned organization, we are passionate about our members and strive to provide the right solutions and outcomes with every engagement. Building meaningful relationships with our members is crucial to our success, enabling us to support their financial needs and help them achieve their goals.

Key Responsibilities

  • Assist members with their transactional needs and inquiries
  • Engage in needs-based conversations to find suitable solutions for our members
  • Develop relationships to help members achieve their long-term financial objectives
  • Educate members on utilizing digital and mobile banking tools to enhance their banking experience
  • Collaborate with the team to achieve strategic goals
  • Manage branch cash activities, including ATM maintenance
  • Ensure accurate and timely personal lending submissions in line with regulatory and responsible lending obligations
  • Provide leadership support to the Branch Manager

Requirements

We are seeking team members who are driven by delivering positive customer outcomes. You must be a confident communicator with a genuine passion for helping people. To be successful in this role, you will also need cash handling and reconciliation experience, be digitally savvy, and able to quickly grasp new systems. Previous experience in a customer service role and prior experience in banking would be highly regarded.

Why You'll Thrive Here

We are committed to creating an outstanding work environment where you feel supported, can continue to develop, and are proud advocates of our members and our business. We offer a range of attractive benefits for our team members, including career development opportunities, discounts on financial products and services, and a peer-driven recognition program.

When you join our team, you'll be part of a group of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet.

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