Senior Member Experience Officer

2 months ago

Brisbane, Queensland, Australia Heritage Bank Full time

About the Role

We are seeking a highly skilled and passionate individual to join our team as a Senior Member Experience Officer at our Heritage Bank, Caloundra Branch. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring our members receive the best possible service.

Key Responsibilities

  • Provide personalized support to members, addressing their transactional needs and enquiries in a timely and professional manner.
  • Engage in needs-based conversations to identify and deliver tailored solutions that meet our members' financial goals.
  • Build and maintain strong relationships with members, understanding their financial needs and providing guidance on how to utilize digital and mobile banking tools.
  • Collaborate with the team to achieve strategic goals, ensuring seamless branch operations and excellent customer service.
  • Ensure accurate and timely completion of personal lending submissions, adhering to regulatory and responsible lending obligations.
  • Provide leadership support to the Branch Manager, contributing to the success of the team.

Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
  • Cash handling and reconciliation experience, with the ability to quickly grasp new systems.
  • Digital savvy and a willingness to learn and adapt to new technologies.
  • Previous experience in a customer service role and prior experience in banking, highly regarded.

What We Offer

At Heritage Bank, we value our team members and offer a range of attractive benefits, including career development opportunities, discounts on financial products and services, and a peer-driven recognition program. We are committed to creating an outstanding working environment where you feel supported, can continue to develop, and are proud advocates of our members and our business.

Why You'll Love Working Here

We are a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. When you join us, you'll be part of a dynamic and supportive team that is passionate about delivering exceptional customer experiences.

  • Senior Member Experience Officer

    4 weeks ago

    Brisbane, Queensland, Australia Heritage Bank Full time

    About the RoleWe are seeking a Senior Member Experience Officer to join our Heritage Bank team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our members.Key ResponsibilitiesAssist members with their transactional needs and enquiriesEngage in needs-based...

  • Senior Member Experience Officer

    1 week ago

    Brisbane, Queensland, Australia Heritage Bank Full time

    About the RoleWe're seeking a skilled and passionate Senior Member Experience Officer to join our team at Heritage Bank's Gatton Branch. As a key member of our team, you'll be responsible for delivering exceptional member experiences that exceed expectations.Key ResponsibilitiesAssist members with their transactional needs and enquiriesEngage in needs-based...

  • Senior Member Experience Officer

    4 weeks ago

    Brisbane, Queensland, Australia Heritage Bank Full time

    About the RoleAt Heritage Bank, we're passionate about delivering exceptional member experiences. As a Senior Member Experience Officer, you'll play a key role in ensuring our members receive the best possible service, every time.Key ResponsibilitiesAssist members with their transactional needs and enquiries, providing solutions and outcomes that meet their...

  • Senior Member Experience Officer

    3 weeks ago

    Brisbane, Queensland, Australia Heritage Bank Full time

    About the RoleWe are seeking a Senior Member Experience Officer to join our Heritage Bank team. As a key member of our team, you will be responsible for delivering exceptional member experiences across all touchpoints.Key ResponsibilitiesAssist members with their transactional needs and enquiriesEngage in needs-based conversations to find the right solutions...

  • Senior Member Experience Officer

    3 weeks ago

    Brisbane, Queensland, Australia Heritage Bank Full time

    About the RoleWe are seeking a Senior Member Experience Officer to join our Heritage Bank team.As a key member of our team, you will be responsible for delivering exceptional member experiences across all touchpoints.Key ResponsibilitiesAssist members with their transactional needs and enquiriesEngage in needs-based conversations to find the right solutions...

  • Senior Member Experience Officer

    6 days ago

    Brisbane, Queensland, Australia Heritage Bank Full time

    About the RoleWe are seeking a Senior Member Experience Officer to join our Heritage Bank team. As a key member of our branch, you will be responsible for delivering exceptional member experiences through various channels.Your Key ResponsibilitiesAssist members with their transactional needs and enquiriesEngage in needs-based conversations to find the right...

  • Senior Member Experience Officer

    3 weeks ago

    Brisbane, Queensland, Australia Heritage Bank Full time

    About the RoleWe are seeking a Senior Member Experience Officer to join our Heritage Bank team. As a key member of our team, you will be responsible for delivering exceptional member experiences and ensuring that our members receive the best possible service.Key ResponsibilitiesAssist members with their transactional needs and enquiriesEngage in needs-based...

  • Senior Member Experience Officer

    4 weeks ago

    Brisbane, Queensland, Australia Heritage Bank Full time

    About the RoleAs a Senior Member Experience Officer at Heritage Bank, you will be responsible for delivering exceptional customer experiences across all touchpoints. This includes assisting members with their transactional needs, engaging in needs-based conversations, and building relationships to help members achieve their long-term financial goals.Key...

  • Senior Member Experience Officer

    1 month ago

    Brisbane, Queensland, Australia Heritage Bank Full time

    About the RoleWe are seeking a highly skilled Senior Member Experience Officer to join our Heritage Bank team in Gatton Branch. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring our members receive the best possible service.Key ResponsibilitiesAssist members with their transactional needs and...

  • Senior Member Experience Officer

    2 months ago

    Brisbane, Queensland, Australia Heritage Bank Full time

    About the RoleWe are seeking a highly skilled and motivated Senior Member Experience Officer to join our Heritage Bank team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our members receive the best possible service.Key ResponsibilitiesAssist members with their transactional needs and...

  • Member Experience Officer

    2 weeks ago

    Brisbane, Queensland, Australia Heritage Bank Full time

    About the RoleWe are seeking a highly skilled and passionate Senior Member Experience Officer to join our Heritage Bank team at the Caloundra Branch.This is an exciting opportunity for an individual who is driven by achieving positive customer outcomes and is passionate about delivering exceptional member experiences.As a Senior Member Experience Officer,...

  • Senior Member Experience Officer

    1 month ago

    Brisbane, Queensland, Australia Heritage Bank Full time

    About the RoleThis position will be based at our Heritage Bank, Caloundra Branch.We take great pride in delivering exceptional member experiences consistently across all interactions. As a member-owned organization, we are passionate about our members and strive to provide the right solutions and outcomes with every interaction, whether on the phone or in...

  • Senior Member Experience Officer

    2 months ago

    Brisbane, Queensland, Australia Heritage Bank Full time

    About the RoleThis position will be based at our Heritage Bank branch.We take great pride in delivering exceptional member experiences consistently across all interactions. As a member-owned organization, we are passionate about our members and strive to provide the right solutions and outcomes with every engagement. Building meaningful relationships with...

  • Senior Member Experience Officer

    1 month ago

    Brisbane, Queensland, Australia Heritage Bank Full time

    About the RoleThis position will be based at our Heritage Bank, Carindale Branch.We take great pride in delivering exceptional member experiences consistently across all interactions. As a member-owned institution, we are passionate about our members and strive to provide the right solutions and outcomes with every engagement, whether in-person or over the...

  • Senior Member Experience Officer

    4 weeks ago

    Brisbane, Queensland, Australia Heritage Bank Full time

    About the RoleThis position will be based at our Heritage Bank, Carindale Branch.We take great pride in delivering exceptional member experiences consistently across all interactions. As a member-owned organization, we are passionate about our members and strive to provide the right solutions and outcomes with every interaction.Key ResponsibilitiesAssist...

  • Senior Member Experience Officer

    3 weeks ago

    Brisbane, Queensland, Australia Heritage Bank Full time

    About the RoleThis position will be based at our Heritage Bank branch, where we take pride in delivering exceptional member experiences consistently. As a member-owned bank, we're passionate about our members and strive to provide the right solutions and outcomes with every interaction.Key ResponsibilitiesAssist members with transactional needs and...

  • Senior Operations Officer

    3 days ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    Australian Retirement Trust: A Career in SuperannuationWe are seeking a highly skilled Senior Operations Officer to join our Service Delivery Team. This role offers a unique opportunity to contribute to the success of our 2.3 million members and help them achieve their financial goals.About the RoleThis is a permanent full-time position offering a...

  • Senior Technical Officer

    1 month ago

    Brisbane, Queensland, Australia Raytheon Technologies Full time

    Job Title: Senior Technical OfficerRaytheon Australia is seeking a skilled Senior Technical Officer to join our Engineering and Operations team. As a key member of our team, you will be responsible for providing technical support to maintain asset serviceability, conducting technical information reviews, and providing technical guidance to equipment...

  • Senior Business Support Officer

    4 weeks ago

    Brisbane, Queensland, Australia Eden Ritchie Recruitment Full time

    Job Title: Senior Business Support OfficerWe are seeking an experienced Senior Business Support Officer to join our team at Eden Ritchie Recruitment. The successful candidate will provide senior administrative support to executive members and the Corporate Services area, ensuring timely and high-quality communications and outputs.Key Responsibilities:Provide...

  • Senior Payroll Officer

    1 month ago

    Brisbane, Queensland, Australia ROBERT WALTERS AUSTRALIA Full time

    Job Title: Senior Payroll OfficerWe are seeking a highly skilled Senior Payroll Officer to join our team at Robert Walters Australia. As a key member of our payroll team, you will be responsible for ensuring the smooth operation of all aspects of payroll services.Key Responsibilities:Manage the weekly payroll process for all employees, ensuring compliance...