Construction Software Support Specialist

7 days ago


Melbourne, Victoria, Australia InEight Full time

InEight is a leading provider of project management software solutions for the construction industry.

We are seeking an experienced Construction Software Support Specialist to join our team in Australia. The successful candidate will provide technical support and assistance to customers using our software solutions.

Key Responsibilities:

  • Gather complete information from customers, document steps taken, research the knowledge base for known solutions, isolate cause and take restorative actions while minimising disruption to the customer's business operation.
  • Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect.
  • Walk customers through complex construction workflows specific to capital projects and other construction-related projects.
  • Provide functional support with project estimate and budget control solutions.
  • Monitor and respond to customer inquiries through InEight's ticketing system in a timely manner.
  • Act with an appropriate sense of urgency and follow up with customers to ensure issues are resolved to the customer's satisfaction.

Requirements:

  • At least one year of prior software application support and troubleshooting experience required.
  • A background supporting and troubleshooting complex software, ideally in a SaaS environment.
  • Experience with Microsoft Office Suite of products and operating systems.
  • Bug tracking experience required, Azure DevOps preferred.
  • Case tracking experience required, Service Now preferred.
  • Experience with customer communication via phone and/or video as required.

This role offers a competitive salary of $65,000 - $80,000 per annum, depending on experience, plus superannuation and generous leave entitlements.



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