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Highly Skilled Network Support Specialist Wanted

3 weeks ago

Brisbane, Queensland, Australia beBeeNetwork Full time $60,000 - $80,000
Job Title:

Network Operations Analyst

Job Description:

The Network Operations Analyst plays a crucial role in ensuring the smooth operation of our network infrastructure. This involves supporting customers, partners, and suppliers by providing timely responses to incidents, changes, problems, and service requests.

The successful candidate will be responsible for collaborating with team members, identifying and prioritizing urgent tasks, escalating incidents as required, and maintaining accurate documentation of all interactions.

Key responsibilities include monitoring network and system performance, troubleshooting issues, managing communication channels, and working closely with internal teams to resolve complex problems.

Required Skills and Qualifications:
  • At least 2 years' experience in a Service Desk or NOC environment or equivalent combination of relevant experience and training;
  • Understanding of network switching, routing, and transmission technologies;
  • Experience in incident, service catalogue, knowledge management, change, and problem management;
  • Able to work collaboratively across physical locations and demonstrate strong problem-solving and troubleshooting skills;
  • Excellent written, oral, and interpersonal communication skills are essential;
  • Experience working with ITSM solutions is highly desirable.
Benefits:

We offer a competitive remuneration package, including 17% superannuation, flexible work options, and a range of wellbeing initiatives. Our organization values diversity, inclusion, and equal opportunity, providing a safe and supportive working environment that celebrates individuality.

What We Offer:

AARNet provides a unique opportunity to make a difference in the academic and research sector. As a member of our team, you will have access to leading-edge technologies, modern office facilities, and a culture that supports your career growth. Join us in shaping the future of education and research in Australia.