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About the Job

This is an exciting opportunity to work as a Venue Manager at a leading entertainment center. As a key member of our management team, you will be responsible for supporting the Venue Leader in leading and motivating a dynamic team.

Key Responsibilities:
  • Support the Venue Leader in leading and motivating a dynamic team, fostering a culture of teamwork, progression and accountability.
  • Deliver an unforgettable customer experience by ensuring seamless venue operations, responding to feedback and coaching your team.
  • Oversee safety and compliance—managing procedures, implementing risk management strategies and ensuring all standards are met.
  • Drive business success by supporting key KPIs—including sales, customer experience, safety, labour and COGS.
  • Develop and mentor your team, ensuring they have the skills, confidence and support to succeed.
  • Ensure smooth venue operations—managing presentation, cleanliness and efficiency so every customer has an epic experience.
Requirements:
  • Leadership experience in a fast-paced, customer-driven environment (hospitality, retail, fitness or recreation).
  • A strong sense of ownership—you’re proactive, solutions-focused and lead by example.
  • A passion for coaching and developing young teams, with experience leading, mentoring and motivating 16–24-year-olds.
  • Customer-first thinking—you thrive on creating magic moments and ensuring every guest has an amazing experience.
  • Strong commercial awareness—you understand sales, labour, cost control and operational efficiency.
  • Resilience and adaptability—you stay calm under pressure, embrace challenges and bring positivity every day.
Benefits:
  • Career Progression & Growth – Be supported by leadership development and personal growth programs.
  • Bonus Structure – Earn performance-based incentives on top of your salary.
  • Work-Life Balance – Work only one weekend day per week and two public holidays a year.
  • Paid Parental Leave – Supporting you during life’s biggest milestones.