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Service Delivery Manager QLD

2 months ago

Brisbane, Queensland, Australia Schneider Electric Full time
About the Role

We are seeking a highly skilled Service Delivery Manager to join our team in Queensland. As a key member of our service operations team, you will be responsible for delivering exceptional service to our customers, leading a team of service technicians, and driving business growth.

Key Responsibilities
  • Lead a team of service technicians to deliver high-quality service to customers
  • Develop and implement service delivery strategies to drive business growth and customer satisfaction
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes
  • Manage and maintain strong relationships with key customers to drive recurring work and revenue growth
  • Ensure compliance with safety protocols and maintain a safe working environment
Requirements
  • Tertiary/trade qualifications in an engineering-related discipline or tertiary qualification in business
  • Strong communication and leadership skills, with the ability to motivate and develop a team
  • Experience in service delivery and operations, with a focus on customer satisfaction and business growth
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong analytical and problem-solving skills, with the ability to identify opportunities for process improvements
What We Offer

We offer a competitive salary package, access to our employee share plan, and salary continuance insurance. We also offer a flexible work environment, pay equity, family leave policies, and a global recognition program. Our company values diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees.

We are passionate about our customers, our people, our business, and our technology. We believe that our differences make us stronger as a company and as individuals, and we are committed to championing inclusivity in everything we do.