Hotel Operations Expert

2 days ago

Perth, Western Australia beBeeHospitality Full time $120,000 - $150,000
Front Office and Rooms Manager

This role embodies the spirit of a high-performing hospitality leader. We are seeking an exceptional Front Office and Rooms Manager to join our team.

The ideal candidate will be able to deliver memorable experiences through operational excellence, driving revenue growth, and championing brand standards. If you have a passion for leading teams and driving results, we want to hear from you

Key Responsibilities:
  • Lead and coordinate daily operations of the Front Office, ensuring seamless guest experiences and optimal service delivery.
  • Collaborate with sales and revenue departments to drive RevPar growth and maximise hotel performance.
  • Champion HYDE brand standards through effective implementation of systems, procedures, and leadership by example.
  • Analyse performance metrics and guest feedback to inform reporting and business decisions.
  • Innovate in service delivery and strategies to enhance guest satisfaction and loyalty.
  • Manage department budgets, forecasts, and financial performance with precision and attention to detail.
  • Lead, mentor, and develop team members to achieve exceptional results.
Requirements:
  • Proven experience in luxury lifestyle hospitality, with at least 3 years in leadership roles.
  • Confidence in operating on rooms management systems (Hub OS).
  • Strong problem-solving skills, effective decision-making, and process-driven approach.
  • Ability to manage multiple tasks under tight deadlines, maintain a positive attitude, and deliver outstanding results.
  • Goal-oriented, resilient, and results-driven with excellent teamwork and communication skills.

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