Sydney Cycling Ambassador

1 week ago


Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $75,000
Job Title

The role of a Customer Experience Ambassador involves delivering exceptional service and engaging with customers to uncover their needs.

You will work across retail and café spaces, ensuring consistent high standards and providing expert product knowledge to drive sales.

Key responsibilities include:

  • Delivering world-class service by developing and maintaining relationships with customers
  • Moving seamlessly between retail and café spaces to ensure consistent high standards
  • Driving sales by understanding customer needs and providing expert Rapha product knowledge
  • Recommending menu items and creating a welcoming environment for cycling culture
  • Communicating positively about the brand at all times, embodying core values: Passion, Determination, Creativity & Communication
  • Maintaining Visual Merchandising and House-keeping standards
  • Assisting in planning and delivering Clubhouse Rides and Events, as well as preparing café offerings to support the chef
  • Supporting the team in creating an inspiring working environment

Requirements:

  • Experience in luxury retail environments
  • Passionate about delivering legendary customer experiences
  • Proven track record of delivering results and exceeding expectations
  • Personable and friendly, with excellent communication skills
  • Ability to prioritise and demonstrate initiative
  • Knowledge of the Rapha brand
  • Flexibility and agility to meet business needs
  • Interest in cycling or active sports (desirable)
  • Coffee/barista training an advantage

We offer a dynamic and supportive team environment, with opportunities for growth and development. A competitive salary and benefits package is available to successful candidates.



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